One inbox for every mailbox

The shared inbox your team needed

Most yacht businesses maintain separate email accounts—one personal mailbox per person, or a shared company account that nobody owns. When an enquiry arrives, it goes to one person's inbox. If they are away, the client waits. If they forget to forward it, nobody else sees it. Pricing quotes get sent from different mailboxes with different signatures. Nobody knows if a follow-up was sent yesterday or last week. Context is split across too many places.

Yachtbase lets you connect multiple mailboxes into one team inbox. Connect your Gmail, Microsoft 365 or IMAP account—one, or several, all in the same workspace. Every incoming email becomes a shared conversation that the whole team can see. Assign conversations to teammates. Label them by topic (charter enquiry, brokerage, maintenance request). Link them to clients and yachts. Reply from a mailbox you choose for commercial emails.

The inbox is real-time. When an email arrives, your whole team sees it instantly. If it is from a known client, Yachtbase links it to their record automatically. If it is from a new contact, one click turns it into a new client and conversation. Your team moves at the speed of email, but with full visibility and no delays.

What you can do now

• Connect multiple mailboxes: Add Gmail (with OAuth), Microsoft 365, or IMAP accounts. Yachtbase syncs email instantly and keeps everything in sync as new messages arrive.
• See every conversation in one place: Browse conversations by client, unread status, or custom labels. No need to check multiple email accounts.
• Assign and collaborate: Assign a conversation to a teammate so everyone knows who is handling it. Change your mind and reassign with one click.
• Label by topic: Create custom labels (e.g. "charter-deposit-pending", "broker-feedback-needed"). Apply them to conversations, filter by them, bulk-assign labels to multiple conversations at once.
• Reply as the business: Choose which mailbox to use for each outgoing commercial email. Keep your sender reputation clean and your team identity consistent.
• Sync filters for clean inboxes: Exclude spam, promotional mail, social updates and forum notifications. Sync only recent emails, or starred messages, or a specific folder.

Why it matters

Shared inboxes built into email providers (Gmail's shared inbox, Microsoft Teams) are noisy and limited. People see old threads, forget to assign, and have no way to link an email to a yacht or booking. Forwarding emails into a shared spreadsheet is manual and error-prone.

A shared inbox built for your business means email stays part of your workflow, not a silo. Enquiries are not lost because nobody was watching the right account. Follow-ups are not forgotten because they live in a shared conversation with full history. Your team works together on each client relationship.

Available

Available to every workspace on Core, Professional and Enterprise plans. Every plan includes unlimited mailbox connections.