WhatsApp, Instagram and Messenger join the shared inbox

Meet clients where they message

Enquiries arrive on WhatsApp. Clients update you on Instagram direct messages. Partners use Messenger. Your team checks three separate apps and misses half the messages. A serious buyer texts a question and gets no reply for two hours because the message went to someone's personal phone.

Yachtbase now connects WhatsApp, Instagram and Messenger to your shared inbox. All your professional messages from those channels land in one place, alongside email. When a message arrives, your team sees it instantly. Assign it to the right person. Reply directly from Yachtbase using your business WhatsApp number, Instagram business account or Messenger account. The reply appears in the client's app where they sent the original message.

Yachtbase is an official Meta Technology Partner. The integration respects Meta's policies and your customers' privacy. Messages are secure and encrypted. You control who in your team can access each channel.

What you can do now

• Connect WhatsApp: Link your WhatsApp Business Account to Yachtbase. Incoming messages appear in your inbox instantly. Reply from Yachtbase, and the message is sent to your customer's phone.
• Connect Instagram: Link your Instagram business account. Direct messages from potential clients and interested followers appear in your shared inbox.
• Connect Messenger: Link your Facebook page. Customer messages through Messenger arrive in Yachtbase.
• See conversations together: Every message from email, WhatsApp, Instagram or Messenger for one client lives in a single conversation thread. Full history, one place.
• Assign and collaborate: Assign a WhatsApp conversation to a teammate. They reply. Comments stay in Yachtbase, not a separate Messenger app.
• Link to clients and yachts: Messages are linked to the client record automatically, so your CRM is always up to date.

Why it matters

Clients expect to reach you on WhatsApp and Instagram. If you force them to email, they go to a competitor. But connecting multiple personal apps fragments your team and loses messages.

A professional business presence on the channels your clients use, managed by your whole team in one place, is a competitive advantage. You reply faster. You see conversation history. You do not miss a serious buyer because the message went to someone's phone and they went on holiday.

Available

Available to every workspace on Core, Professional and Enterprise plans. Requires connecting your business WhatsApp, Instagram and Messenger accounts. Yachtbase is a Meta Technology Partner.